Shipping Information and Terms & Conditions

Recent Customer Feedback

Here's a recent (unsolicited) comment received from one of our customers:


Sue from Birmingham says - "Just to let you know the flight socks were delivered safely today.  Great service and would not hesitate to recommend your company" (May 2008).


For more customer feedback, please click here


The following Terms and Conditions apply to all transactions on the web site, please scroll through this section, read them carefully and print a copy for future reference.

Shipping Information

Worldwide Flight Socks Delivery Service

Please note that we are able to deliver anywhere in the world for a flat rate delivery charge of only £1.49 irrespective of how many pairs are ordered.

The packing and delivery services we offer are as follows:

All UK orders carry a flat rate £1.49 delivery charge for Royal Mail First Class Delivery

Europe & Rest of the World - All other orders now also carry a flat rate £1.49 delivery charge although please allow extra time for your order to arrive.  Please contact us if you need to know the specific delivery timescales for countries outside of the UK.

The above rate covers packaging materials and Royal Mail Airmail delivery (where required).

For orders outside of the UK, any additional taxes and customs charges are the responsibility of the customer.  Customs and import duties are the responsibility of the customer.  These charges vary and are charged when your package reaches its destination country.  We recommend that customers contact their local customs office for details on how these charges are assessed and applied.  Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.

Please note that your order will be despatched to the address given through the website and not your PayPal address.

Pricing & Availability

All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order.  All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Order Processing/Confirmation

Your order will only be processed if acceptance of these terms and conditions is indicated by ticking our acceptance box prior to sale.  You are therefore deemed to have accepted them and abide by them. Orders placed by post will be deemed to have accepted our terms and conditions also.  Placing an order represents an offer to purchase the products indicated by you and is not binding on us until the order is accepted and despatched by us.  If a product is shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you that product.  We shall not be obliged to complete your order if we cannot verify your payment card details.We will confirm we have received your order by sending an automatically generated email.  You will also receive a confirmation of your payment from PayPal which should be retained until your order is complete.

Order Payment

Payment can be made using Visa, Mastercard, Delta, American Express or Switch. Payment will be debited to your account before dispatch of your purchase.

Solution Graphics

PayPal Data Security and Encryption

The security of your information, transactions, and money is the core of our business and our top priority at PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Returns & Order Cancellation

If a product has been damaged in transit or is faulty, please contact us on 0121 288 1006 within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post.  In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.

Cancellation of Orders

Except at the busiest time of the year, e.g. Christmas, orders are normally dispatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email the same time.  If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:-

When you receive your order, as per the EU Distance Selling Directive, you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us

You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.

These conditions do not affect your statutory rights.

It is always helpful to know why you have changed your mind and cancelled an order.

Data Privacy

We will not and do not supply any of your details to any third party at all. We (via our parent company - are registered under the Data Protection Act 1984 (Registration Number Z9606551).  The privacy of your personal information is very important to us.  From time to time we may send you e-mail notifications of new products or promotions from or In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list.  You will not be sent future correspondence unless you request to be added to our mailing list at a later date.  ProvenLook will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.


PO Box 8888
LE67 9XA
United Kingdom
Tel - 0121 288 1006
Copyright & copy; 2007-2008  - All rights reserved. Protected by the copyright laws of the United Kingdom.
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